While technology has been changing the way we live for generations, the COVID-19 pandemic accelerated those changes and transformed how we do everything from going to work, to shopping for groceries, to receiving our health care. With many Pennsylvania health care providers increasing telehealth services during the pandemic, we have seen how these services improve our access to health care.
Although telehealth has been around for a while, many patients still don’t know much about it, or they are unfamiliar with its benefits. If you have questions, you’re not alone. We put together this handy list of frequently asked questions about telehealth to keep you in the know about the evolution of health care technology.
Q: What is telehealth?
A: Telehealth, sometimes known as telemedicine, can connect health care providers to patients at a distance and deliver routine care or lifesaving services in a timely, cost-effective manner. Telehealth uses technology such as two-way video, landlines, cellphones, smartphones, email, and other wireless tools.
Q: What are the benefits?
A: Telehealth saves time, money, and stress. You don’t have to waste time and money on transportation to the doctor. You don’t have to sit in busy urgent care waiting rooms while being exposed to other ill patients. You don’t have to find child or elder care, or bring along your family members to your doctor visit. Telehealth is health care on your terms.
Q: What types of services are available through telehealth?
A: For the most part, the typical health care services you receive at an in-person visit are available through telehealth. Primary care providers and specialists can diagnose and treat illnesses, and provide monitoring for chronic health conditions. This reduces the time you devote to regular check-ins.
Plus, it can reduce the wait times to see in-demand mental and behavioral health specialists. Telehealth allows you to address your issues from the privacy of your home.
It even helps in some emergencies. For example, with stroke telehealth, your local doctor and a stroke specialist at another site can work together virtually so you can be treated close to home.
Q: How can this help me if I live in a rural community?
A: Telehealth is custom made for rural residents. It allows you to stay in your local area and consult with specialists from around the world without the travel time and expenses you usually face when seeking specialized treatment. It brings the latest medical knowledge right to your doorstep. If accessing the internet is an issue, health care services can sometimes even be accessed by phone.
Plus, it can reduce the wait times to see in-demand mental and behavioral health specialists. Telehealth allows you to address your issues from the privacy of your home.
It even helps in some emergencies. For example, with stroke telehealth, your local doctor and a stroke specialist at another site can work together virtually so you can be treated close to home.
Q: Is telehealth hard to use?
A: Everything about telehealth is designed to make your health care convenient. Many insurance companies offer their own apps or online service to connect you to care. Additionally, health care professionals offer patient portals and virtual care sites so you need only a smartphone, tablet, or computer. Some services are available through a simple phone call. These services often are covered by insurance.
Plus, it can reduce the wait times to see in-demand mental and behavioral health specialists. Telehealth allows you to address your issues from the privacy of your home.
It even helps in some emergencies. For example, with stroke telehealth, your local doctor and a stroke specialist at another site can work together virtually so you can be treated close to home.
Q: Will this be a secure, private appointment?
A: Health care providers are legally required to keep your health information private and secure. Your records, communications, and visits are protected no matter if your visit is virtual or in person.
Clearly, telehealth is not an answer for every malady. Some emergencies and traumatic injuries require in-person care.
The use of telehealth remains 38 times higher than before the pandemic, making it clear this is a vital service that should be accessible permanently. Rules surrounding telehealth were relaxed during the pandemic, allowing it to expand in Pennsylvania to benefit thousands of patients across the state. However, the rules that provided these telehealth flexibilities are slated to expire Sept. 30.
We want to make telehealth expansion permanent so you can get the services you need, when you need them, where you need them.
We’re working on that, so stay alert for more information!